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Testimonials

What Our Customers are Saying
  • Service was fast and excellent.
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    “I called them and someone was here within 3 hours. Service was fast and excellent. Office staff was also very professional and courteous.”

    Kelley B.

  • Exceptional service on a hectic holiday weekend!
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    “Exceptional service on a hectic holiday weekend! The tech "Trey Annison" called ahead & arrived as scheduled. He was quick, efficient & professional! I am highly pleased with my experience with Annison-Bitter AC all the way around. From now on my business is with them!”

    Angie M.

  • All the techs we're professional and very knowledgeable
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    “Annison and Bidder replaced our system with a new rheem system all the techs we're professional and very knowledgable about the system Trey Annison, Bobby Annison, & Don Bitter were a pleasure to work with will recommend them to anyone & wish them continued success,would not use any one else”

    Denise H.

  • Could not ask for better service. Thank you guys so much!!!
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    “Just wanted to give a big Thank You to Annison Bitter for a great job. We had to replace our old air conditioner and they came out gave us a free estimate and were on time when they came to install the new one. In no time they had us up and running. THANK GOD!!!!! They were very professional and helpful. Could not ask for better service. Thank you guys so much!!!”

    Eva B.

  • Today as normal I received excellent service from Annison-Bitter.
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    “Today as normal I received excellent service from Annison-Bitter. We have used them on several occasions and have always received great customer service from the front desk to the field in a great time. It's great to know that there is still companies out there that cherish making the customer happy!! Thank you Annison-Bitter, and thank you, Holden Bitter, on your Excellent service as always! ”

    Stetson E.

  • They answered all my questions during installation and explained exactly what they were doing.
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    “Many thanks to Trey Vidrine and Tim for installing our new AC unit today. They answered all my questions during installation and explained exactly what they were doing. Trey answered all my questions during the estimate and even answered several text messages after he left. I felt he was the most honest person that came out for the estimate and wasn't trying to sell me things I didn't need. A credit to your company!!! Anniston-Bitter was the only company that offered AC window units til the big unit could be installed. Made the wait not bad at all. Thanks again.”

    Johnny M.

  • It's nice to have a go-to guy when the unit goes down.
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    “It's nice to have a go-to guy when the unit goes down. These guys get you going and fast !!! Thanks, guys.”

    Mark T.

  • Prompt, polite and efficient.
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    “Absolutely great! Prompt, polite and efficient. I will never go to another company again.”

    Haleigh S.

  • Didn't overcharge and I felt like they were honest and knowledgeable.
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    “Response time was amazing. They had the problem diagnosed in minutes. Didn't overcharge and I felt like they were honest and knowledgeable. I would call them anytime I need a/c work done.”

    Aaron O.

  • Can't go wrong with Annison-Bitter.
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    “Can't go wrong with Annison-Bitter. I've never had a bad experience - from the installation of new unit a few years ago to their maintenance agreements/service calls. They've always taken care of us.”

    Kathy V.

  • The only company that handles my a/c needs.
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    “Always do a professional job and they are some of the best people around . Only company that handles my a/c needs .”

    Tyler B.

  • He has always been dependable and knowledgeable of our a/c issues!
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    “When it comes to expert and dependable air conditioning work, I highly recommend Annison-Bitter! They have been taking care of mine, and my daughter's a/c problems for years. They offer fast and friendly service. Our technician was Holden. He has always been dependable and knowledgeable of our a/c issues! Share”

    Miriam P

  • The people behind this company are the most genuine and kind people you will meet!
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    “The people behind this company are the most genuine and kind people you will meet! They came to my home during the flood and I've worked with them in other areas. I would highly, HIGHLY suggest these guys over and over again simply because of their character and hard work.”

    Amber G

  • These guys do really good work.
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    “These guys do really good work. We are building a new home and they met me on site to make sure everything was being installed exactly how we wanted it. I've inspected thousands of homes, and this is by far the best HVAC install I've ever seen. Especially the metal ductwork. Looking forward to the final stages of the installation.”

    Jason H.

  • They always go above and beyond!
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    “I have dealt with the team from Annison-Bitter for several years now. They always go above and beyond! I am eight months pregnant and was having issues with my AC and they went leaps and bounds to help take care of the issue. I finally decided to get a whole new system from them to make sure that my baby who is due in July wouldn't have to be uncomfortable. Trey who I have been familiar and comfortable with for years and Tim who I quickly became comfortable with both did an outstanding job on setting everything up for me. These two men as well as the entire Annison-Bitter team are people who you can rely on and trust. They're always very genuine and friendly which is hard to come by these days! I will always count on this team to do the job and do it exceptionally well!”

    Sasha A.

  • He always gets the job done at an affordable price.
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    “Thank you for coming so promptly! Shane is always so polite, and he always has a smile on his face. He always gets the job done at an affordable price. You are lucky to have such a great employee. We appreciate Shane and your company very much! Thanks.”

    Dee-Dee L.

  • As always, very pleased with your service!
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    “As always, very pleased with your service! Yes, as suspected, the problem was an easy fix, and Shane was great. Really appreciate knowing I can depend on accurate diagnosis and resolutions from your guys - something that seems to be in short supply from most service industries these days. Thank you for following up, and, as always, I will continue to send whatever business I can your way. Have a great day”

    Kathy V.

  • I just wanted to take some time out to thank Tim, who came out and provided excellent customer service.
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    “Your company came highly recommended by my Sergeant, who advised that you were an honest company and provided great service. After getting the run-around from another company we were dealing with, we decided to give you guys a call. I'm so happy we called. I just wanted to take some time out to thank Tim, who came out and provided excellent customer service. He was so nice and very informative about what was wrong with our air conditioner unit. Thank you, Tim, and thank you, Annison-Bitter.”

    Shanga & Judy H.

  • As always, very pleased with your service!
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    “As always, very pleased with your service! Yes, as suspected, the problem was an easy fix, and Shane was great. Really appreciate knowing I can depend on accurate diagnosis and resolutions from your guys - something that seems to be in short supply from most service industries these days. Thank you for following up, and, as always, I will continue to send whatever business I can your way. Have a great day! ”

    Lanell D.

  • Thanks for coming so promptly.
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    “Thanks for coming so promptly. Shane did an excellent job for us. We appreciate your good service and dependability!”

    Jewell & Kelton Whitehead

  • I knew immediately by their professional design of their website that they could be trusted.
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    “Our air conditioner's fan motor went out at the very beginning of summer and being a young family on a small income, I was immediately stressed. I went on the Internet and found Annison-Bitter. I knew immediately by their professional design of their website that they could be trusted. To my relief, they also offered finacing which was such a blessing. I called the next morning, and I kid you not - within 2 hours, Tim had made it to my house and changed out the part and everything was running smoothly. I will always recommend Annison-Bitter to all of my friends!!!”

    Cherie M.

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